Article 1: Seller Identification
The website www.tenbelles.com is an e-commerce platform owned by TEN BELLES BREAD, a company (SAS) registered with the Paris Trade and Companies Register under number 817 488 943, with its head office located at 17-19 rue Breguet, 75011 Paris, France. It is represented by Anselme Blayney, acting as President.
Article 2: Purpose
These General Terms and Conditions of Sale (hereinafter “T&Cs”) apply, without restriction or reservation, to all sales concluded by TEN BELLES BREAD (hereinafter referred to as “TEN BELLES”) with consumers and non-professional buyers (hereinafter “Clients” or the “Client”) wishing to purchase the products offered for sale by TEN BELLES (hereinafter the “Products”) on the website www.tenbelles.com.
They outline the terms of ordering, payment, delivery, and the management of potential returns for the Products ordered by the Clients.
These T&Cs exclude any other conditions, including those applicable for in-store sales or sales made via other distribution channels.
The T&Cs are accessible at any time on the website www.tenbelles.com.
By placing an order, the Client declares having read and accepted these T&Cs. Order validation implies express and unconditional acceptance of these T&Cs.
TEN BELLES reserves the right to amend these T&Cs at any time. The version applicable to the Client’s purchase is the one in effect on the website at the time of the order.
Article 3: Products
The Products available for purchase are those listed on the website www.tenbelles.com, subject to stock availability.
A detailed description of each Product’s key characteristics is provided on its respective product page.
It is the Client’s responsibility to review this information before placing an order. The choice and purchase of a Product are solely the Client’s responsibility.
The photographs of the Products are for illustrative purposes only and may not fully represent the actual appearance due to the unique nature of each Product.
TEN BELLES reserves the right to discontinue a Product or alter its characteristics, presentation, or packaging at any time.
Products listed on www.tenbelles.com are available for delivery to the following areas: Metropolitan France, the European Union, and Switzerland.
Article 4: Orders and Stock
4.1. Clients may place orders for one or more Products directly on the website www.tenbelles.com.
4.2. Order confirmation follows these steps:
4.3. Once an order has been confirmed by TEN BELLES, a remote contract is formed between the Client and TEN BELLES.
Orders cannot be modified or canceled by the Client unless the right of withdrawal applies to the Products (see Article 8).
4.4. TEN BELLES reserves the right to cancel any order from a Client with a payment dispute for a previous order.
4.5. If a Product is unavailable, TEN BELLES will notify the Client, who may either:
Article 5: Prices
Product prices are displayed on www.tenbelles.com in Euros, inclusive of all taxes (TTC), with VAT applied at the current rate on the order date.
Unless otherwise specified, prices do not include shipping costs, which are calculated and disclosed before the Client places the order.
TEN BELLES reserves the right to modify Product prices at any time, such as during promotional events or cost changes. However, only the price listed at the time of purchase applies to the Client.
Article 6: Payment
Payments are made in full at the time of order validation using secure methods:
The Client guarantees authorization to use the selected payment method and sufficient funds to cover the order costs.
Article 7: Delivery
7.1. Products are delivered to the address provided during the order process within the following regions: Metropolitan France, the EU, and Switzerland.
Customers are informed by email about the shipment of the Products ordered and will receive, at the email address provided during the Order, a link allowing them to track said Order.
TEN BELLES commits to making its best efforts to ship the Products within the timeframes mentioned above. However, the shipment of Orders containing coffee may be delayed due to TEN BELLES’ roasting schedule, as roasting takes place twice a week to ensure the freshest coffee possible.
Unless there are special circumstances or one or more Products are unavailable, the Products ordered are delivered in a single shipment. The delivery of the Product is accompanied by a user guide for the Product ordered.
7.2. Delivery is carried out via tracked postal service (e.g., Colissimo) or another carrier chosen by TEN BELLES. Indicative delivery times:
If the Products have not been delivered within 20 days after the Order date, for any reason other than force majeure or an act of the Customer, the latter may contact customer service at the address eshop@tenbelles.com. TEN BELLES will endeavor to determine the cause of the delay and communicate it to the Customer.
The sale may also be terminated at the written request of the Customer under the conditions provided for in Articles L 216-2, L 216-3, and L 241-4 of the Consumer Code. Any amounts paid by the Customer will then be refunded no later than fourteen days from the date on which the Customer terminated the sale, excluding any compensation or deductions.
Without prejudice to its action against the carrier, TEN BELLES assumes responsibility for transport risks and is obliged to reimburse the Customer in the event of damage caused during transport.
However, TEN BELLES is not liable if the failure to deliver the Product, or its damage, is due to the Customer, a third party, or force majeure.
7.3. Shipping fees are calculated based on weight, destination, and chosen delivery method and are waived for orders exceeding €50 TTC.
Separate Orders cannot be combined, and shipping fees are applied to each separate Order.
The Customer is informed of the applicable delivery fees for their Order before confirming it.
7.4. The transfer of ownership of the Products to the Customer will only occur after full payment of the price by the Customer, regardless of the delivery date of the Products.
Regardless of the date of the transfer of ownership of the Products, the transfer of risks of loss and damage associated with them will only occur when the Customer physically takes possession of the Products, which therefore travel at the risk of TEN BELLES.
Article 8: Right of Withdrawal and Returns
8.1. The right of withdrawal does not apply to perishable goods like coffee.
Thus, the Customer does not have a right of withdrawal for Orders of coffee or any other perishable food products available on the website www.tenbelles.com.
8.2. For other non-perishable items, the Client may withdraw within 14 days of receipt, bearing the return shipping costs. Products must be returned unused, in their original condition, and complete with packaging and accessories.
The Customer who wishes to exercise their right of withdrawal must notify TEN BELLES by email at eshop@tenbelles.com. A withdrawal form template is provided below.
WITHDRAWAL FORM TEMPLATE (Complete and return this form, along with the order number, only if you wish to withdraw from the contract. We also recommend including your order number.) To the attention of: TEN BELLES Email address: eshop@tenbelles.com I hereby notify you of my withdrawal from the contract for the sale of the following goods : Ordered on (*)/received on (*): Name(s) of consumer(s): Address of consumer(s): Signature of consumer(s) (only if notifying this form on paper): Date: (*) Strike out as appropriate.
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The Products must be returned unused, in their original condition and complete (packaging, accessories, instructions) within 14 days of the Customer notifying us that they wish to exercise their right of withdrawal. Products that are damaged, soiled, incomplete or used will not be accepted.
As of reception of the returned Product, TEN BELLES will refund the Customer, within 14 days, the amount paid for the purchase of the returned Product, by the same means of payment as that having been used for the purchase of the Product. The costs of returning the Product will be covered by the Customer.
Article 9: Guarantees and Liability
9.1. Products are covered by:
In order to assert their rights, the Customer must inform TEN BELLES, by email at the following address eshop@tenbelles.com, of the existence of the defects or faults within the legal time limit. TEN BELLES will take back the Product and at the Customer’s choice, replace it or reimburse it.
9.2. TEN BELLES’ liability cannot be engaged in cases of misuse, negligence, or lack of maintenance by the Customer, as well as in cases of normal wear and tear of the Product, accidents, or force majeure.
Article 10: Complaints
Complaints can be addressed to eshop@tenbelles.com.
Article 11: Personal Data
Personal data is collected for order processing and invoicing, adhering to GDPR and French data protection laws.
Clients have rights to access, correct, delete, and oppose data processing.
Article 12: Intellectual Property
All website content is protected under French and international copyright laws.
Unauthorized reproduction constitutes infringement.
Article 13: Force Majeure
Neither party is liable for non-performance due to force majeure.
Article 14: Governing Law and Dispute Resolution
These T&Cs are governed by French law. They are written in French. In the event that they are translated into one or more languages, only the French text will be considered authoritative in the event of a dispute.
In the case of a dispute regarding the application of these General Terms and Conditions of Sale, the Customer and TEN BELLES will have the opportunity to seek an amicable solution.
In accordance with the provisions of Articles L 612-2 and R 612-1 et seq. of the Consumer Code concerning the amicable settlement of disputes: when the consumer has submitted a written complaint to the professional and has not received a satisfactory response or reply within two months, they can submit their complaint free of charge to the consumer mediator. The mediator must be contacted within a maximum of one year from the initial complaint.
Disputes may be resolved amicably or submitted to competent courts. Mediation services are available via MCP MEDIATION at www.mcpmediation.org or by post at:
Mediation de la Consommation & Patrimoine
12 square Desnouettes
75015 Paris
Link to the online dispute resolution (ODR) platform:
https://ec.europa.eu/consumers/odr/main/?event=main.consumer.rights
In the absence of an amicable settlement, any disputes arising from the purchase and sale transactions concluded under these General Terms and Conditions of Sale, regarding their validity, interpretation, execution, termination, consequences, and follow-up, that could not be resolved between TEN BELLES and the Customer will be submitted to the competent courts under common law conditions.
ARTICLE 15: Pre-contractual Information – Customer Acceptance
The Customer acknowledges having been informed by TEN BELLES in a clear and understandable manner, through the provision of these General Terms and Conditions of Sale, prior to their immediate purchase or placing of the Order and in accordance with the provisions of Article L 221-5 of the Consumer Code:
By ordering on the website www.tenbelles.com, the Customer fully accepts and agrees to these General Terms and Conditions of Sale and the obligation to pay for the Products ordered. This is expressly acknowledged by the Customer, who waives, in particular, the right to rely on any contradictory document that would be unenforceable against the Seller.
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